Certificate II in Business

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This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under
direct supervision.

General Course Information

Course CodeBSB20115
FacultyVET
SectorVocational Education & Training - VET
AwardCertificate II
Apprenticeship availableNo
Year Offered2018- Intake offered to new and continuing students
Full Time Equivalent (FTE)1
Units RequiredTotal 12Core 1Elective 11
Nominal HoursMinimum 342Maximum 360
Last updateWednesday, 15 November 2017 10:12 am
Department: -

Course Information Contact

Telephone1800 677 095
Fax(08) 8939 7327
Emailstudent.support@batchelor.edu.au

Course's Descriptors


Course Objectives

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

    Course Requirements

    To achieve a Certificate II in Business a total of Twelve (12) units of competency must be completed. This comprises One (1) core unit of competency plus Eleven (11) elective units of competency as detailed in the packaging rules.

      Course Fees for NT Residents

      Students will be liable to pay the VET Tuition fee of:
      $2.00 per nominal hour for enrolment
      $0.00 per nominal hour for RPL

      Students may be eligible to apply for a fee exemption
      Students are not eligible for a VET FEE-HELP loan


      Course Fees for Insterstate Students

      Students will be liable to pay the VET Full fees.
      This amount is determined by the band rate the specific course belongs to. See Batchelor Institute website for more information
      www.batchelor.edu.au/students/course-fees

      Students are not eligible to apply for a fee exemption
      Students are not eligible for a VET FEE-HELP loan



      Unit Summary

      Unit CodeTitleHours
      Core Units
      BSBWHS201Contribute to health and safety of self and others20
      Elective Units
      BSBINN201Contribute to workplace innovation35
      BSBWOR204Use business technology20
      BSBWOR202Organise and complete daily work activities20
      BSBWOR201Manage personal stress in the workplace40
      BSBCMM201Communicate in the workplace40
      BSBCUS201Deliver a service to customers40
      BSBSUS201Participate in environmentally sustainable work practices20
      BSBITU202Create and use spreadsheets30
      BSBITU201Produce simple word processed documents60
      BSBINM202Handle Mail15
      ICPDMT263Access and use the Internet20

      Individual Unit's Descriptors


      Core


      Contribute to health and safety of self and others

      Code - BSBWHS201 Contact Hours - 20
      This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

      Elective


      Contribute to workplace innovation

      Code - BSBINN201 Contact Hours - 35
      This unit describes the skills and knowledge required to make a pro-active and positive contribution to workplace innovation. It applies to individuals working in any industry or community context, in both small and large organisations who take a pro-active approach to identifying, suggesting and developing ideas about better ways of doing things at a practical operational level in a specific area of activity. While the individual’s overall work is undertaken with some supervision and guidance, they apply discretion, judgement and effective interpersonal skills in order to contribute to workplace innovation.

      Use business technology

      Code - BSBWOR204 Contact Hours - 20
      This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data. It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

      Organise and complete daily work activities

      Code - BSBWOR202 Contact Hours - 20
      his unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

      Manage personal stress in the workplace

      Code - BSBWOR201 Contact Hours - 40
      This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment. It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment.

      Communicate in the workplace

      Code - BSBCMM201 Contact Hours - 40
      This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

      Deliver a service to customers

      Code - BSBCUS201 Contact Hours - 40
      This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

      Participate in environmentally sustainable work practices

      Code - BSBSUS201 Contact Hours - 20
      This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices. It applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions, and work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

      Create and use spreadsheets

      Code - BSBITU202 Contact Hours - 30
      This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of creating spreadsheets in a defined context under direct supervision or with limited individual responsibility.

      Produce simple word processed documents

      Code - BSBITU201 Contact Hours - 60
      This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings. It applies to individuals who perform a range of mainly routine tasks and generally work under direct supervision using limited practical skills and fundamental knowledge.

      Handle Mail

      Code - BSBINM202 Contact Hours - 15
      This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and knowledge of mail handling under direct supervision or with limited individual responsibility.

      Access and use the Internet

      Code - ICPDMT263 Contact Hours - 20
      This unit describes the skills and knowledge required to use the internet to browse and download information and includes identifying required software and security risks. It applies to individuals who create electronic documents and use multimedia information within their work environments.
      Course Authorisation
      Last updateWednesday, 15 November 2017 10:12 am
      Approved by
      Review DateMonday, 27 November 2017 09:38 pm