Certificate II in Community Services

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This qualification provides an exposure to work in the community services industry and may be used as a pathway qualification into community services work.

General Course Information

Course CodeCHC22015
FacultyVET
SectorVocational Education & Training - VET
AwardCertificate II
Apprenticeship availableNo
Year Offered2016
Full Time Equivalent (FTE)1
Units RequiredTotal 9Core 5Elective 4
Nominal HoursMinimum 299Maximum 315
Last updateThursday, 30 June 2016 10:12 am
Department: -

Course Information Contact

Telephone1800 677 095
Fax(08) 8939 7327
Emailstudent.support@batchelor.edu.au

Course's Descriptors


Course Objectives

This qualification provides an exposure to work in the community services industry and may be used as a pathway qualification into community services work. Workers at this level may provide assistance and support to clients accessing a service or experiencing issues, assist people in meeting their immediate needs, provide short-term contact with clients in a crisis situation, establish a helping relationship to provide referral information where appropriate, provide ancillary services, report directly to a supervisor and are not responsible for other workers. These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support. This qualification may provide an appropriate pathway into higher-level qualifications, such as those in aged care, childcare, youth work, disability and home and community care, or administrative positions. This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. The qualification occupational titles this certificate may lead to entry level positions in Community Service sectors including childcare, aged care, youth work, disability services, home and community care or administrative positions.

Admission Requirements

There are no admission requirements for this qualification

Course Requirements

There are no course requirements for this qualification

Course Structure

To achieve a Certificate II in Community Services a total of NINE (9) units of competency must be completed. This comprises of Five (5) core units of competency and Four (4) elective units of competency as outlined in the packaging rules.

Unit Summary

Unit CodeTitleHours
Core Units
CHCCOM001Provide first point contact35
CHCCOM005Communicate and work in health or community services30
CHCDIV001Work with diverse people40
HLTWHS001 Participate in workplace health and safety20
BSBWOR202Organise and complete daily work activities20
Elective Units
FSKLRG11Use routine strategies for work-related learning10
HLTAID002Provide basic emergency life support18
BSBWOR201Manage personal stress in the workplace40
FSKDIG03 Use digital technology for routine workplace tasks15
FSKLRG09Use strategies to respond to routine workplace problems15
FSKWTG09Write routine workplace texts15

Individual Unit's Descriptors


Core


Provide first point contact

Code - CHCCOM001 Contact Hours - 35
This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

Communicate and work in health or community services

Code - CHCCOM005 Contact Hours - 30
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Work with diverse people

Code - CHCDIV001 Contact Hours - 40
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Participate in workplace health and safety

Code - HLTWHS001 Contact Hours - 20
This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

Organise and complete daily work activities

Code - BSBWOR202 Contact Hours - 20
his unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

Elective


Use routine strategies for work-related learning

Code - FSKLRG11 Contact Hours - 10
This unit describes the skills and knowledge required to identify own learning goals and needs, and develop a formal learning plan to participate in a vocational or workplace learning environment. The unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway and/or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Provide basic emergency life support

Code - HLTAID002 Contact Hours - 18
This unit describes the skills and knowledge required to recognise and respond to life-threatening emergencies in line with the Australian Resuscitation Council (ARC) Guidelines. This unit applies to all workers who may be required to provide an emergency response in a range of situations, including community and workplace settings.

Manage personal stress in the workplace

Code - BSBWOR201 Contact Hours - 40
This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment. It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment.

Use digital technology for routine workplace tasks

Code - FSKDIG03 Contact Hours - 15
This unit describes the skills and knowledge required to use digital technology to undertake routine workplace tasks. The unit applies to individuals at Australian Core Skills Framework (ACSF) level 3 who need to undertake a vocational training pathway or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Use strategies to respond to routine workplace problems

Code - FSKLRG09 Contact Hours - 15
This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems. This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Write routine workplace texts

Code - FSKWTG09 Contact Hours - 15
This unit is broad in focus. It describes the skills and knowledge required to write routine workplace texts and could be used for a variety of writing types and purposes, including letters and emails, instructions, incident or accident reports, online forms, formatted job reports - in printed or digital form. The unit applies to individuals who need writing skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks. This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Course Authorisation
Last updateThursday, 30 June 2016 10:12 am
Approved by
Review DateTuesday, 12 July 2016 09:39 pm