Certificate II in Community Services

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This qualification provides an exposure to work in the community services industry and may be used as a pathway qualification into community services work.

General Course Information

Course CodeCHC22015
FacultyVET
SectorVocational Education & Training - VET
AwardCertificate II
Apprenticeship availableNo
Year Offered2018 - Intake offered to new and continuing students
Full Time Equivalent (FTE)1
Units RequiredTotal 9Core 5Elective 4
Nominal HoursMinimum 299Maximum 315
Last updateWednesday, 15 November 2017 10:14 am
Department: -

Course Information Contact

Telephone1800 677 095
Fax(08) 8939 7327
Emailstudent.support@batchelor.edu.au

Course's Descriptors


Course Objectives

This qualification provides an exposure to work in the community services industry and may be used as a pathway qualification into community services work. Workers at this level may provide assistance and support to clients accessing a service or experiencing issues, assist people in meeting their immediate needs, provide short-term contact with clients in a crisis situation, establish a helping relationship to provide referral information where appropriate, provide ancillary services, report directly to a supervisor and are not responsible for other workers. These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support. This qualification may provide an appropriate pathway into higher-level qualifications, such as those in aged care, childcare, youth work, disability and home and community care, or administrative positions. This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. The qualification occupational titles this certificate may lead to entry level positions in Community Service sectors including childcare, aged care, youth work, disability services, home and community care or administrative positions.

Admission Requirements

There are no admission requirements for this qualification

Course Requirements

There are no course requirements for this qualification

Course Structure

To achieve a Certificate II in Community Services a total of NINE (9) units of competency must be completed. This comprises of Five (5) core units of competency and Four (4) elective units of competency as outlined in the packaging rules.

Unit Summary

Unit CodeTitleHours
Core Units
CHCCOM001Provide first point contact35
CHCCOM005Communicate and work in health or community services30
CHCDIV001Work with diverse people40
HLTWHS001 Participate in workplace health and safety20
BSBWOR202Organise and complete daily work activities20
Elective Units
CHCECE011Provide experiences to support children's play and learning40
CHCECE004Promote and provide healthy food and drinks35
CHCECE002Ensure the health and safety of children63
FSKLRG15Manage your own work-related learning20

Individual Unit's Descriptors


Core


Provide first point contact

Code - CHCCOM001 Contact Hours - 35
This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

Communicate and work in health or community services

Code - CHCCOM005 Contact Hours - 30
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Work with diverse people

Code - CHCDIV001 Contact Hours - 40
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Participate in workplace health and safety

Code - HLTWHS001 Contact Hours - 20
This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

Organise and complete daily work activities

Code - BSBWOR202 Contact Hours - 20
his unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

Elective


Provide experiences to support children's play and learning

Code - CHCECE011 Contact Hours - 40
This unit describes the skills and knowledge required to support children’s play and learning.

Promote and provide healthy food and drinks

Code - CHCECE004 Contact Hours - 35
This unit describes the skills and knowledge required to promote healthy eating and ensure that food and drinks provided are nutritious, appropriate for each child and prepared in a safe and hygienic manner.

Ensure the health and safety of children

Code - CHCECE002 Contact Hours - 63
This unit describes the skills and knowledge to ensure the health and safety of children.
    This unit applies to educators working in a variety of education and care services.

    Manage your own work-related learning

    Code - FSKLRG15 Contact Hours - 20
    This unit describes the skills and knowledge required to manage own work-related formal and informal learning using an action plan.
    Course Authorisation
    Last updateWednesday, 15 November 2017 10:14 am
    Approved by
    Review DateMonday, 27 November 2017 09:41 pm